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End User IT Support

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How can we help your business with our End User IT Support

End User IT Support is key to giving the customer the best experience possible, so having the right IT in place is vital to its success. 

Whether you’re looking for an In-House solution or looking to Outsource it, we can work with you to replace your current service desk, or work with your current one to ensure your business is giving its end users a high quality service, time and time again, without encountering any problems along the way. 

 

 

Managed Service Desk

Our managed service desk options is a great option if you need a fully managed service desk for your end-users, but don’t have the resources in house to manage it yourself.

Options 1 – Fully managed remote end-user service desk

What does this give me?

 

  • Access to our team of IT experts around the clock, allowing you to take care of your business while we deal with the IT.

  • Access to our customer portal and flexible SLA’s, ITIL’s

Options 2 – Fully managed on-site end-user service desk

With this service you will get;

 

  • The ability to outsource your current in-house service desk

  • Faster and higher quality response rates than your current management system, increasing productivity and delivering your customers a better experience.

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Supported Service Desk

Our supported service desk options is a great option if you’re looking to keep your existing service desk, but require help and support at a high level.

Options 1 – Additional help and support at your current facility

What does this give me?

 

  • Our team will come and visit your current office or facility and support you through any problems you may be facing, this could be one of our 1st line support teams or an engineer if necessary. 

Options 2 – Additional help and support through our service desk

With this service you will get;

  • Support from one of our 1st line support teams at our office, using your processes and infrastructure. 

 

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Our solutions are bespoke to suit your requirements

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Provide your end users with the best experience possible

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Eliminate the problems you face with your current system

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Access our teams wealth of knowledge to ensure your using the best tools