Ways to open a ticket
You can raise a support request with us in three ways - use whichever suits you:
- Client portal: log in and open a ticket at any time, 24/7.
- Email: send your request to support@serverexperte.net and we will create the ticket for you.
- Phone: call the support line and an engineer will log it while you talk.
What to include
The faster we understand the issue, the faster it gets fixed. Please include:
- A short, clear summary of the problem.
- Which system, device or user is affected.
- When it started and any error messages you saw.
- Anything that changed shortly before the issue (updates, moves, new software).
Priorities and response
Every ticket is triaged by impact, not arrival order. Critical issues (systems down, security incidents) are escalated immediately; routine requests are handled within our agreed SLAs. You can track progress and chat with the engineer directly in the ticket thread.
