Overview
Getting the most from Getting Started means understanding how support ticket creation fits into the bigger picture. This guide covers what support ticket creation involves, what you should expect from us, and the choices that matter for your business.
Support ticket creation - Key Points
- Clear ownership - we agree who does what, so nothing falls between teams.
- A single accountable point of contact for support ticket creation.
- A defined escalation path, so issues are raised and fixed before they grow.
Best Practices
Treat every review as a chance to improve. Regular check-ins between your team and ours surface problems early and keep the service aligned with your business.
How We Help
If you would like help with support ticket creation, raise a ticket in your client portal and our engineers will take it from there.
