Overview
the emergency rescue line is a core part of Getting Started. In this article we walk through how it works, what good looks like, and the practical steps we recommend before you raise a ticket or pick up the phone.
The emergency rescue line - Key Points
- A single accountable point of contact for the emergency rescue line.
- Clear ownership - we agree who does what, so nothing falls between teams.
- A defined escalation path, so issues are raised and fixed before they grow.
Best Practices
Prepare your side early - a short list of systems, contacts and expectations - and we can act on the emergency rescue line faster and with fewer surprises.
How We Help
If you would like help with the emergency rescue line, raise a ticket in your client portal and our engineers will take it from there.
